Transforming Correctional Services


Correctional Facilities are responsible for housing people who have committed unlawful acts and also to give them an opportunity to redeem themselves. These facilities are not only designed for incarceration, but also to support and guide inmates so that they can become a part of the general population without posing a risk and at the earliest possible time.

There are a large number of teams, personnels and a lot of taxpayer’s money employed and spent by the State and Federal bodies to make sure that these facilities are operating as they should and more importantly when inmates are released, they are properly rehabilitated with the minimum chances of recidivism.

Offender risk assessment processes continue even after the end of prison terms at times and has been a major challenge for correctional officers. With rise in population there will always be rise in crime rates and we need smart and robust systems to support these facilities. Such transformations will also ensure that we provide the general public with a safer environment to live in.

Problem Statement

We worked with one of the State Agencies in Australia, who were struggling with their ageing, erroneous and manual processes of capturing and processing data.

They wanted their distributed and standalone systems of records to be transformed and interconnected for faster processing and to be able to have on-demand and real time data.

There was a substantial cost and effort to support/maintain the legacy applications as well as to rollout enhancements or fixes.

Our Solution

Our Consultants and Engineers designed a solution to replace the legacy architecture with a modern case management one.

They strategized to bring the distributed systems under a contemporary microservices architecture to establish seamless communication through APIs.

By implementing automation of manual processes, the goal was to increase efficiency and decrease risk due to human oversights.

An enterprise grade solution was tailor made which would make it easier and less costly to upgrade and maintain the applications.

As part of the modernization, we also refurbished data structures through planned data migration and reconciliation.

Business Value Add & Our Role

Business Value Add
  • Replaced a legacy with a more versatile and modern application.
  • Enabled business to have more control over the processes and data and reduce redundant work by automation.
  • Successfully implemented an application which enabled business to work with on demand data on a modern case management platform with advanced reporting capabilities.
Solution Engineering, Development and Quality Assurance
  • Solution Design
  • Development
  • Quality Assurance (functional and non-functional)
  • Change Management and Deployments
Process and Data Consultation

Our experienced team of consultants were responsible for

  • Process mapping and consultation to identify roadmap for digital transformation.
  • Design and implementation of workflow, integration, data structures and reporting modules.
  • Implementing the Agile way of working and moving away from traditional delivery models.
Product Management

We were also responsible for

  • Breaking down large and complex business requirements to technically implementable user stories
  • Backlog Management
  • Work Prioritization
  • Stakeholder Management
  • Delivery Management
  • Scrum Management